Who we are
SafePC Solutions is a leading Managed Security Service Provider (MSSP). This Privacy Policy explains what information we collect through our website -www.safepcsolutionsusa.com and through our services and products, why we use it, when we disclose it, and the choices available to you.
Scope and Acceptance
This Privacy Policy applies to www.safepcsolutionsusa.com and to online services that link to this Policy (collectively, the “Services”). “Excelente Inc.,” “Company,” “we,” “us,” and “our” refer to Excelente Inc. doing business as SafePC Solutions and SafePC Cloud. “You” refers to a visitor, customer, prospective customer, learner, partner, or other user of the Services.
By using the Services, you acknowledge the practices described in this Policy. If you do not agree, please do not use the Services. Additional notices or contractual terms may apply to products, training programs, cloud services, managed services, or client engagements. If another notice conflicts with this Policy, the more specific notice governs that activity.
Information we collect
The information we collect depends on how you interact with us. We may collect the following categories:
Information you provide
- Contact and identity information, such as name, business name, job title, mailing address, email address, and telephone number.
- Account information, such as a username and password, if account functionality is offered.
- Customer and service information, including service requests, support communications, project details, training registrations, event registrations, and information you submit through forms.
- Commercial and transaction information, such as products or services requested or purchased and billing-related records. Payment card data may be processed by a payment provider rather than stored directly by us.
- Communications and content you submit, including messages, files, feedback, survey responses, and other user-generated content.
- Marketing preferences and consent records.
Information collected automatically
- Device and network information, such as IP address, browser type, operating system, device identifiers, and general location derived from an IP address.
- Usage information, such as pages viewed, links selected, referring and exit pages, access dates and times, and interactions with the Services.
- Cookies and similar technology information used to operate, secure, measure, and improve the Services.
Information from other sources
We may receive information from service providers, business partners, publicly available sources, event or referral partners, and enterprise customers, consistent with applicable law and the relevant relationship.
How we use the information
- Provide, operate, maintain, secure, and improve the Services.
- Respond to inquiries, provide technical support, fulfill requests, and manage customer relationships.
- Process registrations, transactions, subscriptions, and service delivery.
- Authenticate users, prevent fraud or misuse, protect our systems, and investigate security incidents.
- Communicate with administrative, service, security, and policy updates.
- Send marketing communications where permitted, subject to your choices.
- Analyze performance and usage, develop new offerings, and improve user experience.
- Comply with law, legal process, contractual obligations, and enforce our rights.
- Use information for another purpose disclosed to you when the information is collected or with your consent.
Cookies and similar technologies
SafePC Solutions and our service providers may use session cookies, persistent cookies, pixels, and similar technologies. Session cookies generally expire when you close your browser. Persistent cookies remain until they expire, or you delete them. These technologies may support essential site functions, preferences, security, analytics, and communications.
You can manage cookies through your browser or device settings. Blocking some cookies may affect site functionality. Where required, we will provide additional cookie choices or obtain consent. Browser-based “Do Not Track” signals are not uniformly standardized. Where applicable law requires recognition of a legally valid opt-out preference signal, we will process that signal as required.
How we disclose information
We may disclose information in the following circumstances:
- Service providers and processors that perform services for us, such as hosting, cloud infrastructure, cybersecurity, analytics, communications, customer support, payment processing, and professional services. They may use information only as permitted by their agreements with us.
- Business customers or partners when necessary to provide a requested service or where you direct or authorize the disclosure.
- Legal and safety purposes when we believe disclosure is reasonably necessary to comply with applicable law or legal process; enforce agreements; investigate fraud, security, or technical issues; or protect rights, property, and safety.
- Business transfers involving mergers, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business or assets.
- With your consent or in your direction.
We do not sell personal information for money. We also do not knowingly sell or share personal information of individuals under 16. Certain analytics or advertising technologies may be treated as a “sale” or “sharing” under some state privacy laws even when no money is exchanged. If that applies to our practices, we will provide the notices and opt-out methods required by law.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, meeting legal obligations, and protecting the security and integrity of our systems. Retention periods vary based on the nature of the information, the relationship, and applicable requirements. We delete, anonymize, or securely dispose of information when it is no longer reasonably needed, subject to lawful exceptions.
Information security
We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. Safeguards may include access controls, encryption, firewalls, secure transmission methods, logging, monitoring, and personnel or vendor controls, as appropriate to the information and service. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting account credentials and for notifying us promptly if you suspect unauthorized activity.
Your privacy choices and rights
Communication choices
You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. Even if you opt out of marketing, we may still send non-promotional communications about your account, services, transactions, security, or this Policy.
Privacy requests
Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, deletion of, or a portable copy of certain personal information. You may also have the right to opt out of certain sales, sharing, targeted advertising, or profiling; limit certain uses of sensitive personal information; appeal to a denied request; and receive equal service and pricing when exercising privacy rights.
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Services. If we learn that such information was collected without legally required authorization, we will take reasonable steps to delete it. A parent or guardian who believes a child provided personal information may contact us at support@safepcsolutionsusa.com.
To submit a request, email support@safepcsolutionsusa.com or call 1-866-722-8530. Please state that your request concerns privacy and describe the request and your state or country of residence. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests that were permitted by law, subject to verification. We will respond within the time required by applicable law. Some information may be exempt from a request, including where retention is needed to provide a requested service, protect security, meet legal obligations, or exercise legal rights.